Privacy Policy

Privacy Policy for Ride-Pal Integrated Limited

Effective Date: [25 July 2023]

At Ride-Pal Integrated Limited ("Ride-Pal", "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our e-ride hailing services in Nigeria. By using Ride-Pal's services, you consent to the practices described in this policy.

1. Information We Collect:

a) Personal Information: When you sign up and use our services, we may collect personal information such as your name, email address, phone number, date of birth, gender, and profile picture.

b) Location Data: To provide our ride-hailing services, we collect your location data, including your current location and destination when you use our mobile application.

c) Payment Information: We collect payment details, such as credit card information or other payment methods, necessary for processing transactions related to our services.

d) Communication Data: We may collect information related to your communications with Ride-Pal, including customer support inquiries, feedback, or any interactions with our customer service team.

e) Device Information: We may collect device-specific information, such as your device model, operating system, unique device identifiers, and mobile network information.

f) Usage Data: We may collect data about how you interact with our services, including the date and time of your access, features you use, and the content you view on our platform.

g) Cookies and Similar Technologies: We may use cookies and similar technologies to track user activity and enhance your experience while using our website and mobile application.

2. How We Use Your Information:

a) Provision of Services: We use your personal information to provide and maintain our e-ride hailing services, process ride requests, and facilitate communication between riders and drivers.

b) Personalization: We may use your information to personalize your experience, such as displaying relevant content, offers, or promotions based on your preferences and location.

c) Payment Processing: Your payment information is used to process transactions and payments for the rides you book through our platform.

d) Communication: We may use your contact information to communicate with you regarding our services, updates, promotions, and respond to your inquiries or feedback.

e) Legal Obligations: We may process your data to comply with applicable laws, regulations, or legal obligations, including fraud prevention and law enforcement requests.

f) Analytics and Improvements: We use aggregated and anonymized data to analyze user behavior, track trends, and improve our services and user experience.

3. Sharing of Your Information:

a) Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, customer support services, and analytics providers. These third-party providers are contractually obligated to protect your data and only use it for the intended purposes.

b) Drivers: When you request a ride, your name and location may be shared with drivers to facilitate pickup.

c) Legal Requirements: We may disclose your information to comply with legal obligations, respond to government or law enforcement requests, or protect the rights, property, or safety of Ride-Pal, its users, or others.

d) Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security:

We implement reasonable and appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention:

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights:

You have certain rights regarding your personal data, including the right to access, update, correct, and delete your information. You may also opt-out of receiving marketing communications from us.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will provide notice of significant changes as required by applicable law.

8. Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

[info@ride-pal.com]

We recommend reviewing this Privacy Policy regularly to stay informed about our data practices and any updates. By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.

This Privacy Policy is effective as of the date mentioned above and replaces any prior policies.